{"id":1284,"date":"2023-02-02T10:14:52","date_gmt":"2023-02-02T10:14:52","guid":{"rendered":"https:\/\/www.extnoc.com\/blog\/?p=1284"},"modified":"2025-07-23T12:18:55","modified_gmt":"2025-07-23T12:18:55","slug":"whats-in-a-great-managed-service-providers-value-proposition","status":"publish","type":"post","link":"https:\/\/www.extnoc.com\/blog\/whats-in-a-great-managed-service-providers-value-proposition\/","title":{"rendered":"Great Managed Service Providers (MSP) Value Proposition"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">You can think of a Managed Services Provider value proposition in two frameworks or business models:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">MSP 1.0 \u2013 During the earlier days of <\/span><span style=\"font-weight: 400;\">managed services offers<\/span><span style=\"font-weight: 400;\">, Managed Service Providers (MSPs) offered a more rudimentary value proposition of <a href=\"https:\/\/www.extnoc.com\/break-fix-services\/\" target=\"_blank\" rel=\"noopener\">break-fix services<\/a> and a focus on the <\/span><i><span style=\"font-weight: 400;\">value<\/span><\/i><span style=\"font-weight: 400;\"> of keeping your technology up and working.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">MSP 2.0 \u2013 In this evolved version of MSPs 1.0, you still receive the primary MSP 1.0 value of keeping your technology up and running. However, you benefit from the additional value provided by focusing on your business goals and strategies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, your MSP 2.0 provider will advise on ways to streamline various services and reduce costs to your business while getting the latest in security and <\/span><i><span style=\"font-weight: 400;\">enhanced efficiency added to your business processes.<\/span><\/i><span style=\"font-weight: 400;\"> The bottom line is a great managed services provider value proposition has evolved from services that merely support technology to providing value as a trusted advisor.\u00a0<\/span><\/p>\n<h2><b>The Problem<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Your company has many needs for <\/span><span style=\"font-weight: 400;\">IT Services and Support <\/span><span style=\"font-weight: 400;\">including premises, cloud, and hybrid-based IT infrastructure including servers, routers, switches, access points, and endpoints like desktops, laptops, VoIP phones, tablets, smartphones, etc.<\/span><\/p>\n<h3><b>Further, your company also has a collection of services and applications such as<\/b><span style=\"font-weight: 400;\">:<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Email, instant messaging, and desktop productivity applications<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">IP-based office phones and unified messaging<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Wired and wireless on-premise network access<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.pcmag.com\/picks\/the-best-vpn-services\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">VPN applications<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Marketing and sales systems<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Firewalls, virus scanners, security and\/or backup \u201cappliances.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Accounting, HR, ERP, project management, etc. applications<\/span><\/li>\n<\/ul>\n<h3><b>This can lead to a multitude of potential support problems:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Who is responsible for what hardware? Cloud-based services?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Who do you call if something \u201cbreaks\u201d?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How are software licenses managed for both endpoints and infrastructure (e.g. routers and servers)?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Who is responsible for determining if a security intrusion happened in the cloud\/premise, or endpoint? Who gets it fixed?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Finally, Who determines what patches need to be installed? Tests them? Configures and installs?<\/span><\/li>\n<\/ul>\n<h2><b>How a Great Managed Service Provider&#8217;s value proposition solves problems with these specific benefits:<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Prevents downtime \u2013 <\/span><span style=\"font-weight: 400;\">Proactive maintenance and <a href=\"https:\/\/www.extnoc.com\/network-monitoring\/\" target=\"_blank\" rel=\"noopener\">network monitoring<\/a><\/span><span style=\"font-weight: 400;\"> keeps your endpoints and network running so you can focus on your core business.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Avoid lost productivity from downtime and all of the requisite activities you\u2019d have to complete on your own to restore and maintain service.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Avoid unscheduled costs and gain predictable spending. Imagine being able to budget for recurring IT monitoring and support costs month-after-month. Thus, the budget more effectively for unplanned outages and gain more peace of mind.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Proactive IT security and <a href=\"https:\/\/www.extnoc.com\/data-center-support-services\/\" target=\"_blank\" rel=\"noopener\">managed data center services<\/a> for backup \u2013 think of insurance for your business\u2019s data and IT infrastructure.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Higher-value managed services become a partnership which augments the client\u2019s in-house capabilities with the MSP\u2019s expertise.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Avoid potential damage to your business\u2019 reputation \u2013 client organization understand that their MSP partners use the latest tools and automation to monitor their IT infrastructure.<\/span><\/li>\n<\/ul>\n<h2><b>A Case Study of a large industrial company \u2013 Why Clients partner with one MSP over another<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">An industrial company with a large outside plant in remote locations was challenged to run operations at a low cost while managing the complexity of various technology solutions to stay competitive. Further, the client also needed to maintain 100% uptime and make critical decisions in real-time for inaccessible remote locations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The value of ExterNetworks\u2019 <\/span><a href=\"https:\/\/www.extnoc.com\/it-managed-services\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Managed IT Support Services<\/span><\/a><span style=\"font-weight: 400;\"> soon became a central component of the client\u2019s operations strategy for complete network management. As a result, the client could now focus on its core competencies and strategic operations rather than allocating time and resources to run their IT operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following are some of the preliminary benefits that were measured when partnering with ExterNetworks:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">100% resolution rate for events that impacted critical business services<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">96% improvement in response rate for network outages at remote locations<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">54% reduction (on average) in restoration time for network outages at remote locations<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">Nearly 35% reduction in IT operations costs<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">Curbed BYOD security threats by educating employees and implementing security policies<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">Maintained 97% <a href=\"https:\/\/www.extnoc.com\/uptime-maintenance\/\" target=\"_blank\" rel=\"noopener\">network uptime<\/a> to ensure machine-to-machine connections<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">Efficient tracking of Network Health, SLAs, full Quality of Service (QoS) via exhaustive reports<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">Proactive monitoring and fault resolution leading to reduced <a href=\"https:\/\/www.extnoc.com\/blog\/top-7-major-causes-of-it-downtime\/\" target=\"_blank\" rel=\"noopener noreferrer\">downtime<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">Improved focus on service quality leading to enhanced customer satisfaction across all customer contact points<\/span><\/li>\n<\/ol>\n<h2><b>What ExterNetworks Offers and How we\u2019re different<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">A Managed Services Provider(MSP) value proposition includes offering services customized for each client. Thus, each client can stay ahead of their competition and deliver their products and services with a faster time-to-market. As a result, a great MSP will partner with their clients and help them deliver superior service and products to <\/span><i><span style=\"font-weight: 400;\">their clients<\/span><\/i><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ExterNetworks has a detailed onboarding process which outlines detailed steps to turn-up the appropriate services for new clients. ExterNetworks and their clients may decide on services that include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Efficient Handling of Alarm Management System through Network Fault Management<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Efficient Handling of Trouble Ticketing through Service Fault Management<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Performance Management for reporting and threshold levels<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Providing business process control for network problem resolution<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Inventory Management for network discovery and topology<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">KPI and <\/span><a href=\"https:\/\/www.extnoc.com\/blog\/service-level-agreement-monitoring-reporting\/\"><span style=\"font-weight: 400;\">SLA monitoring<\/span><\/a><span style=\"font-weight: 400;\"> and reporting through Service Level Management<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Streamlining the customer-centric <a href=\"https:\/\/www.extnoc.com\/learn\/general\/root-cause-analysis-rca\" target=\"_blank\" rel=\"noopener\">root cause analysis<\/a> to reduce Mean-Time-to-Restore and Mean-Time-to-Repair<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">End-to-end 24x7x365 live monitoring and technical support, with a fully staffed NOC to handle global operations<\/span><\/li>\n<\/ul>\n<p><strong>Learn more about What MSPs offer by clicking here.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">ExterNetworks offers strategy sessions to help your business grow by looking at the big picture of your business and your industry, not just your immediate IT needs. We\u2019ll talk about emerging technologies and how they may help your business thrive and grow. Learn what it\u2019s like to enjoy a true consultative relationship with your MSP.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ExterNetworks serves as your trusted business partner by offering far more than IT \u201csupport.\u201d We surpass other MSPs as we also <\/span><b><i>offer you software development, technology staffing, and serve as a value-added reseller helping you to offer new services to deploy \u2013 all from one trusted partner.<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">You can worry less about <\/span><i><span style=\"font-weight: 400;\">your<\/span><\/i><span style=\"font-weight: 400;\"> IT issues<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Spend more time thinking about how your partnership with ExterNetworks will enhance your business growth with tools to help you fend off competition. Let us be an extension of your organization.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can think of a Managed Services Provider value proposition in two frameworks or business models: MSP 1.0 \u2013 During the earlier days of managed services offers, Managed Service Providers (MSPs) offered a more rudimentary value proposition of break-fix services and a focus on the value of keeping your technology up and working. MSP 2.0 [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":4056,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-1284","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-services"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Managed Service Provider Value Proposition<\/title>\n<meta name=\"description\" content=\"Learn about what is Managed Services Provider value proposition and how this helps and enhances your business growth.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.extnoc.com\/blog\/whats-in-a-great-managed-service-providers-value-proposition\/\" 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